{"id":30,"date":"2025-11-28T15:58:11","date_gmt":"2025-11-28T15:58:11","guid":{"rendered":"https:\/\/roamaddicteds.com\/?page_id=30"},"modified":"2025-11-28T16:00:22","modified_gmt":"2025-11-28T16:00:22","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/roamaddicteds.com\/en\/refund_returns\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Return and Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Welcome to Roam Addicteds!<\/h2>\n

Our products are Travel Guides in PDF format<\/b>, which are delivered digitally by email after purchase confirmation. Due to the nature of digital products and immediate access to content after purchase, our policy is as follows:<\/p>\n

\u00a0<\/p>\n

    \n
  • \n

    We do not offer refunds, returns, or exchanges for our digital Travel Guides (PDFs) after purchase confirmation and delivery email has been sent.<\/b>, as the Customer acquires immediate access to the complete content and there is no way to \u201creturn\u201d the digital Product.<\/p>\n<\/li>\n

  • \n

    By completing the purchase, the Customer accepts this non-refundable policy, except in the limited circumstances described below.<\/p>\n<\/li>\n<\/ul>\n

    \u00a0<\/p>\n

    Exceptions (Refund Considered)<\/h4>\n

    We will only consider a refund if one of the following proven scenarios occurs:<\/p>\n

      \n
    • \n

      Accidental Double Billing:<\/b> If the same guide was purchased and charged more than once in the same transaction.<\/p>\n<\/li>\n

    • \n

      Failure to Deliver:<\/b> If payment has been confirmed, but the Customer did not receive the guide by email<\/b> (including the folder spam<\/i>) after 24 hours of purchase, and Roam Addicteds' reshipment also failed.<\/p>\n<\/li>\n

    • \n

      Faulty File:<\/b> If the PDF file is proven to be corrupted and Roam Addicteds is unable to provide a functional copy.<\/p>\n<\/li>\n<\/ul>\n

      \u00a0<\/p>\n

      How to Request an Exception<\/h4>\n

      To request a review of one of these exceptions, please send an email to geral.roamaddicteds@gmail.com<\/b> within a maximum period of 7 days after purchase<\/b>Please include proof of purchase and a detailed explanation of your request.<\/p>\n

      \u00a0<\/p>\n

      Refund Processing<\/h4>\n

      If your request is approved, the amount will be refunded to the original payment method within 10 to 15 business days<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Politica de Devolu\u00e7\u00e3o e Reembolso Bem-vindo \u00e0 Roam Addicteds! Os nossos produtos s\u00e3o Guias de Viagem em formato PDF, que s\u00e3o entregues digitalmente por email ap\u00f3s a confirma\u00e7\u00e3o da compra. Devido \u00e0 natureza dos produtos digitais e ao acesso imediato ao conte\u00fado ap\u00f3s a compra, a nossa pol\u00edtica \u00e9 a seguinte: \u00a0 N\u00e3o oferecemos reembolsos, devolu\u00e7\u00f5es ou trocas para os nossos Guias de Viagem digitais (PDFs) ap\u00f3s a confirma\u00e7\u00e3o da compra e o envio do email de entrega, pois o Cliente adquire acesso imediato ao conte\u00fado completo e n\u00e3o h\u00e1 como “devolver” o Produto digital. Ao concluir a compra, o Cliente aceita esta pol\u00edtica de n\u00e3o-reembolsabilidade, exceto nas circunst\u00e2ncias limitadas descritas abaixo. \u00a0 Exce\u00e7\u00f5es (Reembolso Considerado) Apenas consideraremos um reembolso se ocorrer um dos seguintes cen\u00e1rios comprovados: Dupla Cobran\u00e7a Acidental: Se o mesmo guia foi comprado e cobrado mais de uma vez na mesma transa\u00e7\u00e3o. Falha na Entrega: Se o pagamento foi confirmado, mas o Cliente n\u00e3o recebeu o guia por email (incluindo a pasta de spam) ap\u00f3s 24 horas da compra, e o reenvio por parte da Roam Addicteds tamb\u00e9m falhou. Ficheiro Defeituoso: Se o ficheiro PDF estiver comprovadamente corrompido e a Roam Addicteds n\u00e3o conseguir fornecer uma c\u00f3pia funcional. \u00a0 Como Solicitar uma Exce\u00e7\u00e3o Para solicitar a an\u00e1lise de uma destas exce\u00e7\u00f5es, por favor, envie um email para geral.roamaddicteds@gmail.com num prazo m\u00e1ximo de 7 dias ap\u00f3s a compra. Inclua o comprovativo de compra e o motivo detalhado do seu pedido. \u00a0 Processamento de Reembolso Se o seu pedido for aprovado, o valor ser\u00e1 reembolsado para o m\u00e9todo de pagamento original no prazo de 10 a 15 dias \u00fateis.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t